FAQs

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–15 business days, depending on your location.

2. Do you ship internationally?

Yes. CozyTail ships to many countries worldwide. Shipping options and delivery estimates are shown during checkout.

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking link.

4. Can I cancel my order?

Orders may be canceled before they have been processed or shipped. Once dispatched, cancellations are no longer possible.

5. What is your return policy?

Eligible unused items may be returned within 30 days of delivery. Please visit our Return & Refund Policy page for complete details.

6. What should I do if my item arrives damaged?

Please contact us within 7 days of delivery and include your order number along with photos of the damaged product and packaging. We'll work quickly to resolve the issue.

7. Which payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods displayed during checkout.

8. Are your products safe for pets?

We carefully select products designed with pet safety and comfort in mind. We recommend using all products according to their intended purpose and supervising pets during play when appropriate.

9. How can I contact customer support?

You can reach us through the Contact page or by emailing support@cozytail.com. Our team will respond as quickly as possible.

10. Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address. Please contact us immediately after placing your order.

11. Do you offer discounts or promotions?

Yes! We regularly run special offers and seasonal promotions. Subscribe to our newsletter to stay updated on the latest deals.

12. My tracking hasn't updated. What should I do?

Tracking information may take 24–72 hours to update after shipment. If there has been no update after several days, please contact our support team for assistance.

13. What types of pets do your products support?

Our collection includes products primarily for dogs and cats, with new products added regularly.

14. Is shopping on CozyTail secure?

Absolutely. We use secure checkout technology and trusted payment providers to help protect your personal and payment information.

15. How do I stay updated with new arrivals?

Subscribe to our newsletter and follow CozyTail on social media to receive updates on new products, exclusive offers, and pet care tips.