Shipping Policy
At CozyTail, we're committed to delivering quality pet products as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing
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Orders are typically processed within 1–3 business days after payment has been successfully received.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During peak seasons, holidays, or promotional events, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (where available).
Shipping Times
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 5–12 Business Days |
| Australia & New Zealand | 7–15 Business Days |
| Europe | 7–15 Business Days |
| Other International Locations | 10–20 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
From time to time, CozyTail may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and tracking link.
Please allow 24–72 hours for tracking information to become available after shipment.
Multiple Packages
If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations.
You may receive separate tracking numbers for different packages.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
CozyTail is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us immediately. We will do our best to update your information if your order has not yet been processed.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, and other government fees may apply depending on your country's regulations.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Delayed Deliveries
Occasionally, deliveries may be delayed due to circumstances beyond our control, including:
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Severe weather conditions
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Customs inspections
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High shipping volumes
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Public holidays
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Carrier delays
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Natural disasters or other unforeseen events
We appreciate your patience and understanding if such delays occur.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and help find the best possible resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the damaged item
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Photos of the shipping packaging
We'll review your request and arrange a replacement, refund, or another suitable solution when appropriate.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our Contact Us page or email us at support@cozytail.com.
Thank you for choosing CozyTail. We appreciate your trust and look forward to delivering products that keep your furry companions happy, healthy, and comfortable.