Privacy Policy

Welcome to CozyTail. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following information when you use our website:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through trusted payment providers)

  • Order history

  • IP address and browser information

  • Device information

  • Cookies and website usage data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate about your purchases

  • Provide customer support

  • Improve our website and services

  • Personalize your shopping experience

  • Send promotional emails and offers (only where permitted)

  • Prevent fraud and maintain website security

  • Comply with legal obligations

Payment Security

We do not store your complete payment information. All payment transactions are processed through secure, trusted payment gateways using industry-standard encryption.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Personalize content

  • Support marketing and advertising efforts

You can disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We may share your information with trusted third-party service providers who help us:

  • Process payments

  • Deliver orders

  • Provide customer support

  • Analyze website performance

  • Send marketing communications

These providers only receive the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we take reasonable precautions, no online system is completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Request a copy of your stored information

To exercise these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon publication on this page.

Contact Us

If you have questions about this Privacy Policy, please contact us through our Contact page or email us at support@cozytail.com.