CozyTail™ Play Pounce Ball

At CozyTail, we're committed to delivering quality pet products as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times vary depending on your location:

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

From time to time, CozyTail may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become available after shipment.

Multiple Packages

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations.

You may receive separate tracking numbers for different packages.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

CozyTail is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your information if your order has not yet been processed.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

• Severe weather conditions

• Customs inspections

• High shipping volumes

• Public holidays

• Carrier delays

• Natural disasters or other unforeseen events

We appreciate your patience and understanding if such delays occur.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and help find the best possible resolution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number

• Photos of the damaged item

• Photos of the shipping packaging

We'll review your request and arrange a replacement, refund, or another suitable solution when appropriate.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact Us page or email us at support@cozytail.com.

Thank you for choosing CozyTail. We appreciate your trust and look forward to delivering products that keep your furry companions happy, healthy, and comfortable.

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At CozyTail, your satisfaction is important to us. We strive to provide quality products for you and your furry companions. If something isn't right with your order, we're here to help.

Returns

We accept returns for eligible items within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Include all original packaging, tags, and accessories.

• Not be damaged due to misuse or improper handling.

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used pet grooming and hygiene products.

• Consumable items, including pet food, treats, and supplements.

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the product and packaging.

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind or an ordering mistake, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect, CozyTail will cover the cost of the return or provide an appropriate resolution.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled. If you no longer want the item after receiving it, you may request a return if it meets our return eligibility requirements.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or product, please return the eligible item (if applicable) and place a new order.

Contact Us

If you have any questions about returns, refunds, or your order, we're happy to help.

Please contact our customer support team through the Contact Us page on the CozyTail website or by emailing us at support@cozytail.com (replace with your actual support email).

Thank you for shopping with CozyTail. We appreciate your trust and are committed to providing a smooth and enjoyable shopping experience for you and your pets.